Contact Information

General Overview

This page outlines the official communication methods for customer support, account-related inquiries, privacy requests, complaints, and formal correspondence. Users are encouraged to choose the appropriate channel based on the nature and urgency of their request.

When submitting inquiries related to accounts, payments, identity verification, or personal data, sufficient details should be provided to help identify and process the request correctly, while avoiding the disclosure of unnecessary sensitive information.

Official Contact Methods

Email: [email protected]

Online Contact Form: Users may submit requests via the secure contact form or the support section available on the website. This channel is suitable for general questions, technical issues, account-related matters, and complaints.

Postal Address: Novatrix SRL, Registration Number 3-102-893958, Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica.

Live Chat: When available on the website, live chat can be used for quick assistance and basic account-related questions.

Submitting a Request

Each request should include a clear subject line, relevant account or website identifier if applicable, and a brief explanation of the issue. This helps ensure proper routing and faster resolution with minimal follow-up questions.

Passwords, full payment card details, authentication codes, or any other unnecessary confidential information should never be shared via email or web forms.

Response Times

Response times may vary depending on the complexity of the inquiry and the completeness of the information provided. Standard support requests are typically processed before formal legal or regulatory communications unless the matter is urgent.

If additional verification is required, further information or documentation may be requested before the request can be fully processed.

Privacy Requests

Requests regarding access, correction, deletion, restriction, objection, or portability of personal data should be submitted through the official email address or website contact form. The request must clearly specify the privacy right being exercised.

The operator may request additional information to verify the identity of the requester before taking any action related to personal data.

Regulatory and Legal Requests

Formal communications from regulatory authorities, government agencies, legal representatives, or law enforcement must be submitted in writing via the official email address or to the postal address listed above.

Legal correspondence should include the requesting party’s details, the legal basis for the request, and any deadlines or reference numbers, if applicable.

Updates to Contact Information

Contact details may be updated from time to time due to changes in support procedures, registered information, or communication channels. Users are advised to check the most recently published contact details on the website before sending time-sensitive correspondence.